News articles

bnsolutios · **News articles -** 01-06-2006, 05:33 PM

Hi all

We have various customers who we do differing types of work for.
We were wondering if there is a way in Supportsuite to create news articles that only goes to certain groups of users rather than every subscriber

Eg:
Scheduled maintenance to one group.
Core network info to hosted users etc

Can news items be grouped?

Thanks
Ben

iNETFX - Ben · 02-06-2006, 05:15 PM

For ages now, grouping or categories for news has been asked for. It's what's stopping me using the Kayako system for news.

C'mon Kayako, I think this is quite a required feature!

bnsolutios · 02-06-2006, 08:33 PM

I can see a feature request has been submitted for this reference 626 on the bug tracker.
I will post a message on the suggestions section and see if anyone can give an idea of when it might be incorporated.

It would make the News section so much more useful if grouping was done.

AKL-MFCU · **isnt this based on templates? -** 03-06-2006, 04:01 PM

I thought this was based on user templates. Just wondering.

iNETFX - Ben · 03-06-2006, 10:39 PM

Nah, it's not yet doable.. annoying really, as it's not really much of a code change to sort out grouping...

bnsolutios · **Grouping News -** 31-07-2006, 04:30 PM

Would be great if we could have an update from someone at Kayako whether its possible to incorporate this asap as it would make things much more professional for us with Service updates etc.

At present we cannot use the "News" feature within Kayako as news is sent to all clients rather than a selected few.

bnsolutios · 20-11-2006, 08:12 PM

Any news at all on being able to selectively send news items to users.

As mentioned before we have many customers who we would love to be able to offer this to rather than us having to send out mass emails which take the support team much longer to deal with.

ehoffman · 21-11-2006, 05:29 AM

this goes back to addressing their core and finishing up needs there that some of us are mentioning. I do not use it either as all satellite desks would see the same news? No good. Cmon Kayako!

bnsolutios · 21-11-2006, 07:36 AM

Hi Eric

I agree, it would be great if Kayako went and fixed some of the things we have all been waiting for rather than going for new things which possibly introduce more bugs.

bnsolutios · 05-02-2007, 09:44 AM

Has there been any update in regards to grouping news as above.

I personally think that this will be a great addition as we presently cannot use the news function as we would be emailing all users when it is only required by a certain group of users.

supportskins · 05-02-2007, 10:18 AM

This feature is not yet available

bnsolutios · 07-02-2007, 09:45 AM

Im aware its not available yet, just feel that it would be a very useful tool to be incorporated.
News cannot be used at present as we would serioiusly annoy our client base if we sent news items out that did not affect them and then when there is something important it could be missed.

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bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	News articles - 01-06-2006, 05:33 PM Hi all We have various customers who we do differing types of work for. We were wondering if there is a way in Supportsuite to create news articles that only goes to certain groups of users rather than every subscriber Eg: Scheduled maintenance to one group. Core network info to hosted users etc Can news items be grouped? Thanks Ben

iNETFX - Ben Offline New Member Posts: 21 Join Date: Oct 2005	02-06-2006, 05:15 PM For ages now, grouping or categories for news has been asked for. It's what's stopping me using the Kayako system for news. C'mon Kayako, I think this is quite a required feature!

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	02-06-2006, 08:33 PM I can see a feature request has been submitted for this reference 626 on the bug tracker. I will post a message on the suggestions section and see if anyone can give an idea of when it might be incorporated. It would make the News section so much more useful if grouping was done.

AKL-MFCU Offline Member Posts: 147 Join Date: Feb 2006 Location: Lakeland, Florida - USA	isnt this based on templates? - 03-06-2006, 04:01 PM I thought this was based on user templates. Just wondering.

iNETFX - Ben Offline New Member Posts: 21 Join Date: Oct 2005	03-06-2006, 10:39 PM Nah, it's not yet doable.. annoying really, as it's not really much of a code change to sort out grouping...

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	Grouping News - 31-07-2006, 04:30 PM Would be great if we could have an update from someone at Kayako whether its possible to incorporate this asap as it would make things much more professional for us with Service updates etc. At present we cannot use the "News" feature within Kayako as news is sent to all clients rather than a selected few.

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	20-11-2006, 08:12 PM Any news at all on being able to selectively send news items to users. As mentioned before we have many customers who we would love to be able to offer this to rather than us having to send out mass emails which take the support team much longer to deal with.

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	21-11-2006, 05:29 AM this goes back to addressing their core and finishing up needs there that some of us are mentioning. I do not use it either as all satellite desks would see the same news? No good. Cmon Kayako! ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	21-11-2006, 07:36 AM Hi Eric I agree, it would be great if Kayako went and fixed some of the things we have all been waiting for rather than going for new things which possibly introduce more bugs.

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	05-02-2007, 09:44 AM Has there been any update in regards to grouping news as above. I personally think that this will be a great addition as we presently cannot use the news function as we would be emailing all users when it is only required by a certain group of users.

supportskins Online Senior Member Posts: 3,680 Join Date: Aug 2006 Location: Mumbai, India	05-02-2007, 10:18 AM This feature is not yet available Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

bnsolutios Offline New Member Posts: 10 Join Date: May 2006 Location: Manchester, UK	07-02-2007, 09:45 AM Im aware its not available yet, just feel that it would be a very useful tool to be incorporated. News cannot be used at present as we would serioiusly annoy our client base if we sent news items out that did not affect them and then when there is something important it could be missed.