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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | News items on staff dashboard? -
04-05-2007, 06:46 AM
I can't seem to get any news items to show on the news tab of the staff dashboard. I have "Can View News Tab" enabled, is there something else (besides adding actual news, which I've done) that I need to do to get something to show up. The count remains at 0 no matter how many I add. Thanks, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
04-05-2007, 08:50 AM
Could be a misconfiguration issue. You will need someone to look into the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
04-05-2007, 02:51 PM
Thanks Supportskins! Funny, I was opening a ticket this morning and decided to try creating a private news article one more time (I'd entered 4 or 5 last night with no luck, so deleted them all) and like magic the article now appears! Go figure! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#4)
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| Operations Manager  Posts: 5,668 Join Date: Jan 2006 Location: United Kingdom |
04-05-2007, 02:57 PM
Hi Rich, Glad you have it sorted. -------------------------------------------------------------------
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