No alert when ticket submited

[AffirmWare]

Hello,

I had the Kayako people install my copy of help desk at AffirmWare Pty Ltd - Powered By Kayako eSupport about a year ago, and only just getting around to using it so I am a complete newbie.

Trying to get my head around how everything works. The Kayako people had set up 2 eMail address for me Under Mail Parser

--> Email Queue List --> Insert Email Queue

affirmsupport@affirmwaresupport.com POP3 Sculptor 3
jeffreyl@affirmware.com.au Pipe Sculptor3 Sculptor 3

How do these 2 eMail work together ?

I can send eMail to both these eMail's and then read them so they are working.

To test, I submited a ticket from: AffirmWare Pty Ltd - Powered By Kayako eSupport

I was expected to get an eMail alert that a ticket had be received.
Am I wrong?

Or is there something wrong with the set up?

Any help most appreciated.

Is there any documentation to walk you through the how this works ?

Regards
Jeff

[craigbrass]

So you are saying you submitted a ticket using the web based front end but got no autoresponder? If so, have you checked the spam box?

[AffirmWare]

Hi Craig,

I have check for Spam Box but can't find it. Is it in the settings for Kayako>

Regards
Jeff

[MatiasCandy]

I have same issue, I have been playing with all sorts of settings all day.

I can get it to assign me the ticket if it is Emailed to me but not if someone fills out the online Submit Ticket.

I get nothing notifying me of a new ticket.

This is not a huge rush for me but I do need it to work.

[jaigupta]

Originally Posted by AffirmWare

Hi Craig,

I have check for Spam Box but can't find it. Is it in the settings for Kayako>

Regards
Jeff

Spam box of your email account, look for spam folder.

[jaigupta]

Originally Posted by MatiasCandy

I have same issue, I have been playing with all sorts of settings all day.

I can get it to assign me the ticket if it is Emailed to me but not if someone fills out the online Submit Ticket.

I get nothing notifying me of a new ticket.

This is not a huge rush for me but I do need it to work.

Can you give us a screenshot of your Alert you are using?
Tickets » Manage Alerts » Insert Alert

[AffirmWare]

Originally Posted by jaigupta

Spam box of your email account, look for spam folder.

No spam going into spam box on either of my eMails.

Jeff

[supportskins]

What is you reply to a ticket from Kayako, do you receive the reply?