No attachments send in Support Centre

kaviar · **No attachments send in Support Centre -** 23-02-2006, 10:21 AM

Hi,

When a client sends a ticket and attaches a file, we aren't receiving it on the staff cp side. I've checked the admin cp settings, and tried sending the attachments to both the database as well as the "files" section. Any Ideas?

Cheers

kaviar

Zach · 27-03-2006, 03:25 PM

Bump this please.

We NEED our attachments to store in the database. Php.ini files are fine, we are just trying a 1kb text file.

Any ideas?

kaviar · 27-03-2006, 09:47 PM

Still having problems with this,

I can however attach a file to an email reply, and it gets parsed and appears as an attachment to the ticket.

Neil-UKWSD · 27-03-2006, 10:02 PM

Quote:

Originally Posted by Zach

Bump this please.

We NEED our attachments to store in the database. Php.ini files are fine, we are just trying a 1kb text file.

Any ideas?

Hi,

You problem could be releated to the max_packet_size setting in my.cnf for MySQL, try altering this value for your MySQL install. Try setting it to 10MB or more.

Neil-UKWSD · 27-03-2006, 10:04 PM

Quote:

Originally Posted by kaviar

Still having problems with this,

I can however attach a file to an email reply, and it gets parsed and appears as an attachment to the ticket.

How are your clients opening tickets, via email or web frontend for attachments to not work.

When you reply and add an attachment are you replying via email (to the staff alert) or via the StaffCP?

Zach · 28-03-2006, 09:38 PM

We were able to fix the problem.

Is there any way to get file attachments to store in the database? Is that a feature coming down the pipes?

Neil-UKWSD · 28-03-2006, 10:03 PM

Quote:

Originally Posted by Zach

We were able to fix the problem.

Is there any way to get file attachments to store in the database? Is that a feature coming down the pipes?

Hi,

There is already an option to select where the attachments are stored ("files" directory or in the DB).

kaviar · 28-03-2006, 10:55 PM

Quote:

Originally Posted by Neil-UKWSD

How are your clients opening tickets, via email or web frontend for attachments to not work.

When you reply and add an attachment are you replying via email (to the staff alert) or via the StaffCP?

The Clients submit tickets via the web frontend, and that's where they can't attach files. However, when replying to a staff alert etc they can attach files fine.

Not to sound stupid but where is the my.cnf file? Were running it on a Windows Server 2003 machine, but i can't find the file. Is there a way i can download it and attach it to mysql?

Cheers

Kaviar

netFusion · 29-03-2006, 02:08 AM

Quote:

Originally Posted by kaviar

Not to sound stupid but where is the my.cnf file? Were running it on a Windows Server 2003 machine, but i can't find the file.

It should be in either your C:\WINDOWS\ folder or in the folder that the MySQL files are launched from.

kaviar · 29-03-2006, 02:15 AM

Did a search and can't see anything at all, all i got is my.ini

netFusion · 29-03-2006, 04:15 AM

Quote:

Originally Posted by kaviar

Did a search and can't see anything at all, all i got is my.ini

Sorry, I didn't read the post close enough. The my.ini file is what I was talking about. I don't know what my.cnf is... I don't have one on any of my servers, so I'm assuming it's a typo and he meant my.ini...

Neil-UKWSD · 29-03-2006, 09:39 AM

Hi,

On Linux servers it is my.cnf.

mmay · 30-03-2006, 10:49 PM

Just as a side note for people finding this issue in the future...

I had a similar problem with my setup running on a Windows/IIS server where attachements couldn't be added via the Staff CP. It was due to the upload_tmp_dir setting in php.ini. I set that to a new folder (d:\tmp in my case) then made sure the Everyone group had a write access NTFS setting for that folder, and then iisreset and things are working fine...

kaviar · 31-03-2006, 12:05 AM

Thanks for the info, changed the settings, but i still can't send files via the support centre and staff cp.

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kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	No attachments send in Support Centre - 23-02-2006, 10:21 AM Hi, When a client sends a ticket and attaches a file, we aren't receiving it on the staff cp side. I've checked the admin cp settings, and tried sending the attachments to both the database as well as the "files" section. Any Ideas? Cheers kaviar

Zach Offline New Member Posts: 8 Join Date: Mar 2006	27-03-2006, 03:25 PM Bump this please. We NEED our attachments to store in the database. Php.ini files are fine, we are just trying a 1kb text file. Any ideas?

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	27-03-2006, 09:47 PM Still having problems with this, I can however attach a file to an email reply, and it gets parsed and appears as an attachment to the ticket.

Zach Offline New Member Posts: 8 Join Date: Mar 2006	28-03-2006, 09:38 PM We were able to fix the problem. Is there any way to get file attachments to store in the database? Is that a feature coming down the pipes?

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	29-03-2006, 02:15 AM Did a search and can't see anything at all, all i got is my.ini

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	29-03-2006, 09:39 AM Hi, On Linux servers it is my.cnf. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	31-03-2006, 12:05 AM Thanks for the info, changed the settings, but i still can't send files via the support centre and staff cp.