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| Limey Posts: 8,147 Join Date: Jan 2006 Location: England, UK |
25-06-2009, 02:10 PM
We won't be able to provide suggestions unless we know what the specific edit you made was (which has likely broken the template syntax, which is why it isn't working)
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| Senior Member Posts: 5,590 Join Date: Aug 2006 Location: Mumbai, India |
25-06-2009, 03:33 PM
Make sure you have not broken any if else clause. Run the Diagnostics test to confirm.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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| Limey Posts: 8,147 Join Date: Jan 2006 Location: England, UK |
30-06-2009, 10:49 AM
Yes - flood control/mail loop cutter settings (Admin CP -> Mail Parser)
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| Senior Member Posts: 5,590 Join Date: Aug 2006 Location: Mumbai, India |
30-06-2009, 01:02 PM
Flood Protection will be triggered if you are submitting tickets via email parser however if you submit the ticket from the software interface you should always receive the autoresponder.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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| Limey Posts: 8,147 Join Date: Jan 2006 Location: England, UK |
22-09-2009, 05:12 PM
Admin CP -> Templates -> Diagnostics, run the Smarty error check. Any problems?
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