No complimentary localhost for license owners?

[Matthew]

I expect this is a question for Jamie...

Is there some reason that license owners, in addition to their registered domain, should not also get a complimentary license for the localhost domain?
I just asked Kayako support if this could be done, and I was turned down. I do a lot of testing and fiddling with CVS builds, and I'm always put in a risky and/or time-consuming situation doing this work on the remotely-hosted production server. I have a WAMP installation going on one of my local machines, and would prefer to do my dev work there--but of course get a license/domain warning.

I'm sure that other license owners who regularly contribute code ideas to these forums feel the same why. Is there some issue I am not seeing?

[Dynadata]

You can just ask Kayako to add an additional license key "localhost".

[Matthew]

Originally Posted by Dynadata

You can just ask Kayako to add an additional license key "localhost".

Yeah, I did that. Hence my post, where I mention it. Dinker Sangar turned me down:

If you need a license for local host for few days, we can offer you a free 15-Days Leased trial. But if you need a permanent license, you need to purchase Additional Domain(US$99.95) for this from your Members Area, as you already have an Owned license in your account.

[Jamie Edwards]

Hi Matthew,

I will discuss this with Dinker, and be back to you shortly.

[Jamie Edwards]

Hi Matthew,

Dinker will add the license for you, as you are an Owned license customer. He should update your ticket shortly.

Many thanks,

[craigbrass]

Having it by default has been suggested at http://forums.kayako.com/f118/add-lo...license-16136/

[supportskins]

Yes and it makes a lot of sense to allow users to install the software on localserver without having to purchase the license key.

[Matthew]

Originally Posted by Jamie Edwards

Hi Matthew,

Dinker will add the license for you, as you are an Owned license customer. He should update your ticket shortly.

Thanks! My lemur is smiling again!

Shouldn't this be by default? Is there some legal concern that we should be aware of?

[Jamie Edwards]

There are licensing issues as to why we don't allow the localhost license as default (which I won't disclose, for obvious reasons), and also the fact that we do have customers who purchase a localhost license as their main license, with no other.

[craigbrass]

There are licensing issues as to why we don't allow the localhost license as default (which I won't disclose, for obvious reasons)

For obvious reasons? I don't see a reason why you wouldn't post why...

[Jamie Edwards]

Originally Posted by craigbrass

For obvious reasons? I don't see a reason why you wouldn't post why...

Ok, I am sorry I cannot make it clearer for you then.

Owners of an Owned License are more than welcome to request a free localhost license. To do so, they can contact our sales department (http://support.kayako.com).

Thanks,