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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 50 Join Date: Aug 2006 | No custom form on Phone Tickets? -
28-11-2006, 05:22 PM
Is there something I am missing, it seems that you would want to be able to set custom forms to be equal. For example, if you have a custom form say for product title. It shouldn't matter whether the user is emailing in or submitting via the web, or calling. You would want that data somewhere so it could be tracked. As it is now I can have a custom form on the web submission page, and link it to an emailed request, but if I select Phone Ticket, no custom forms to be found. I did notice the "Send Email" ticket had the ability to add a custom form. |
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(#2)
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| Member Posts: 50 Join Date: Aug 2006 |
28-11-2006, 11:35 PM
 Uhm never mind its working now. Strange it populated to the one, but not the other. I just checked it and its there on both. |
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(#3)
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| Member Posts: 50 Join Date: Aug 2006 |
15-12-2006, 10:30 PM
Now its gone......hmmm... |
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| custom, form, phone, tickets |
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