No email to customer when replying to ticket

nicmar · **No email to customer when replying to ticket -** 02-07-2008, 08:31 AM

When I reply to a ticket, and make sure that the "Send email" is checked (it is by default?), no email is sent to the customer.

The only mail he gets is the first auto-responder, then nothing more.

Is this a setting that I might have turned off?

supportskins · 02-07-2008, 08:43 AM

Yes Send Email is checked by default. Try switching to SMTP - you need to set your SMTP server settings under:
Admin CP > Settings > CPU Optimization & Server > SMTP Settings

nicmar · 02-07-2008, 08:55 AM

Great, now it works when i activated SMTP and entered the correct SMTP-server.
Thanks!

supportskins · 02-07-2008, 11:22 AM

Glad to help

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nicmar Offline New Member Posts: 9 Join Date: Apr 2008	No email to customer when replying to ticket - 02-07-2008, 08:31 AM When I reply to a ticket, and make sure that the "Send email" is checked (it is by default?), no email is sent to the customer. The only mail he gets is the first auto-responder, then nothing more. Is this a setting that I might have turned off?

nicmar Offline New Member Posts: 9 Join Date: Apr 2008	02-07-2008, 08:55 AM Great, now it works when i activated SMTP and entered the correct SMTP-server. Thanks!

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	02-07-2008, 11:22 AM Glad to help Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/