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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Apr 2008 | No email to customer when replying to ticket -
02-07-2008, 09:31 AM
When I reply to a ticket, and make sure that the "Send email" is checked (it is by default?), no email is sent to the customer. The only mail he gets is the first auto-responder, then nothing more. Is this a setting that I might have turned off? |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
02-07-2008, 09:43 AM
Yes Send Email is checked by default. Try switching to SMTP - you need to set your SMTP server settings under: Admin CP > Settings > CPU Optimization & Server > SMTP Settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 9 Join Date: Apr 2008 |
02-07-2008, 09:55 AM
Great, now it works when i activated SMTP and entered the correct SMTP-server. Thanks!  |
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(#4)
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| Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
02-07-2008, 12:22 PM
Glad to help Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| customer, replying, ticket |
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