No more reply on CLOSED tickets?

bvandamme · **No more reply on CLOSED tickets? -** 26-11-2007, 11:43 AM

Hi,

How would I make sure that a customer cannot reply on a closed ticket?

Best regards
Bjorn

supportskins · 26-11-2007, 12:40 PM

You can do this by adding a Parser Rule in the helpdesk:
Admin CP > Mail Parser > Insert New Rule

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bvandamme Offline New Member Posts: 5 Join Date: Nov 2007	No more reply on CLOSED tickets? - 26-11-2007, 11:43 AM Hi, How would I make sure that a customer cannot reply on a closed ticket? Best regards Bjorn

supportskins Offline Senior Member Posts: 5,236 Join Date: Aug 2006 Location: Mumbai, India	26-11-2007, 12:40 PM You can do this by adding a Parser Rule in the helpdesk: Admin CP > Mail Parser > Insert New Rule Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/