No outgoing mail when replied

RiderXXX · **No outgoing mail when replied -** 24-06-2008, 03:10 PM

Hi,

First i had a problem installing IMAP support for PHP, but i fixed that. Now my messanges get in the ticketboxes and the supportsystem, but when i reply to a ticket, i get a white page, the replymail isn't received by the customer, but the message did get into the ticket, so the reply is added.

Does anyone know a solution or a way of getting to the error i should get?

Thank you for your help.

craigbrass · 24-06-2008, 03:37 PM

It sounds as if you have recompiled PHP without mbstring which is needed by Kayako.

RiderXXX · 24-06-2008, 03:56 PM

i did ./configure --with-imap --with-imap-ssl --enable-mbstring

and recompiled php, but it doesn't work yet..

supportskins · 24-06-2008, 04:06 PM

A link to your phpinfo will help

RiderXXX · 24-06-2008, 04:10 PM

well, i did yum install php-mbstring and the problem with the white page is solved.. but the customer doesn't get a reply via email though..

i'll get a screeny for you asap, as the desk is on an intranet site

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craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	24-06-2008, 03:37 PM It sounds as if you have recompiled PHP without mbstring which is needed by Kayako. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

RiderXXX Offline New Member Posts: 3 Join Date: May 2008	24-06-2008, 03:56 PM i did ./configure --with-imap --with-imap-ssl --enable-mbstring and recompiled php, but it doesn't work yet..

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	24-06-2008, 04:06 PM A link to your phpinfo will help Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

RiderXXX Offline New Member Posts: 3 Join Date: May 2008	24-06-2008, 04:10 PM well, i did yum install php-mbstring and the problem with the white page is solved.. but the customer doesn't get a reply via email though.. i'll get a screeny for you asap, as the desk is on an intranet site