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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 27 Join Date: Jul 2005 | No Tickets, Parser Log Problem -
23-09-2007, 12:45 PM
I deleted the parsor log from phpmyadmin, and now can't receive any tickets. However when I view the Kayako admin panel, I still see the parser logs. Dont' know where it's getting this from! Anyone know? Also, what could be wrong here that I can't receive any mails to Kayako? I deleted the log because previously when it went to 4GB, the system started crapping out on me and I was told to do this. |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
23-09-2007, 01:02 PM
Seems like you could have dropped a table rather than flushing it. Contact Kayako Support, they shall assist with the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| log, parser, tickets |
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| Thread | Thread Starter | Forum | Replies | Last Post |
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| Parser log need not record MIME info | BigDawgRob | Wont Implement / Already Implemented | 1 | 18-06-2007 01:17 PM |
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