Non-registered users submitting tickets

[dillera]

Hello:

I thought you could restrict K3 so that no unregistered users could submit any tickets....

but I can't seem to do that now. I want to have public departments, so they show up in the support center, but I only want registered users, who are logged in to be able to submit any ticket.

Can you do this?

[Raghav Arora]

Hi,
Yes, you can do this. You can manually allow the users to submit the tickets. You can do this as under:
Admin CP> Settings> User registration> Enable Manual Staff Verification

Regards,

Raghav Arora

[dillera]

Hello:

thanks for the reply, but I don't think this is it.

What I have is a company with say 30 people in it.
Of that 30, 10 are "Staff". All the rest are registered Users.

What I want to stop is some anonymous user coming into my SupportCenter and submitting a ticket.

I only want registered Users to be able to submit a ticket, after they login.

I don't see a way to _stop_ non-logged in people from submitting a ticket to any Public Department.

[Grant]

You will need to go into the department and disable that. Login to your Staff CP at this URL:

http://yourdomain.com/support/staff/

Login.

Then click the Users Tab, and then Manage Groups.

You should see a group called guest. Click the Group Title for Guest.

You should see a setting that says PERMISSIONS: Tickets
|__ Under there you should see the setting: Can Submit Ticket?
|__ Set that to No.

That should fix your issue.

[dillera]

May you live a thousand years.

That is exactly what I was looking for.

Thanks a lot.