 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 23 Join Date: Jun 2006 | Not getting alert.. -
07-06-2006, 03:04 AM
The user gets a mail with his ticket info, but not me or my staff. I checked to make sure a email is set for the staff and so on.. Whats wrong? |
| |  |
|
(#2)
|
| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
08-06-2006, 12:03 AM
Did you check your maillog to see if the mail is being dispatched? Additionally did you double check your Alert Rules to make sure everything is set right? Regards, Varun Shoor -------------------------------------------------------------------
|
| | |
|
| Tags |
| alert |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Alert pop-ups blocking IE scrollbar... Move left? | alwaysweb | InstaAlert | 1 | 20-12-2007 09:16 PM |
Linear Mode
