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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Feb 2008 |  not send when offline Leave a message -
30-04-2008, 02:38 AM
Hello, I don't receive mesages send when I'm offline and LiveHelp, the messages go to staff, but i 'l nedd receive in my email. My english is very bad i'm from Brazil.  |
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(#2)
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| Operations Manager  Posts: 5,123 Join Date: Jan 2006 Location: United Kingdom |
30-04-2008, 07:31 AM
In the administrator control panel, under Settings => Live Support, set the following to the e-mail address you wish to receive e-mails to: Quote:
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(#3)
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| New Member Posts: 9 Join Date: Feb 2008 |
30-04-2008, 04:14 PM
Jamie, The option "Forward offline messages to this e-mail address" is enabled and with e-mail adress... but the messages only received in STAFF |
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