note,footprint ,information bla bla simple Q

jnet · **note,footprint ,information bla bla simple Q -** 15-04-2008, 06:28 PM

Guys In my window chat program I see

History, chat status,notes,footprints and information

My question is about notes,

How do you guy use it? does it track the ip address of the visitor ?
so I put some note about a use even if he did not chat with me
if he comes back I will see the notes about him?

craigbrass · 15-04-2008, 06:59 PM

If you add a note, it will show in the notes tab when viewing that user. See http://www.craigbrass.net/personal/i...408-200007.jpg

jnet · 15-04-2008, 07:04 PM

yes thanks but when user leaves and comes back a few days with the same IP or cookie will that note display?
if not what is that note good for?

**Jamie Edwards** · 15-04-2008, 07:24 PM

Hi there,

The note functionality for chats is typically used to pass information along when transferring chats between staff and departments.

jnet · 15-04-2008, 07:35 PM

thanksJamie I got it

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jnet Offline Member Posts: 511 Join Date: Mar 2008	note,footprint ,information bla bla simple Q - 15-04-2008, 06:28 PM Guys In my window chat program I see History, chat status,notes,footprints and information My question is about notes, How do you guy use it? does it track the ip address of the visitor ? so I put some note about a use even if he did not chat with me if he comes back I will see the notes about him?

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-04-2008, 06:59 PM If you add a note, it will show in the notes tab when viewing that user. See http://www.craigbrass.net/personal/i...408-200007.jpg Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 511 Join Date: Mar 2008	15-04-2008, 07:04 PM yes thanks but when user leaves and comes back a few days with the same IP or cookie will that note display? if not what is that note good for?

jnet Offline Member Posts: 511 Join Date: Mar 2008	15-04-2008, 07:35 PM thanksJamie I got it