Notification Email Not Being Created or Sent to the Support Department

[alcheme]

Hello,

I am starting a new thread about this issue.

When a customer submits a ticket they get the ticket autoresponder.

However, the notification email that goes to the support department email account is not created or received.

I have created test tickets and watched the support email account through webmail. The email notification of the ticket was never received.

WHY ISN"T THE SUPPORT NOTIFICATION EMAIL BEING CREATED?

Shane

[IanWild]

Why do we need two threads?

I have replied to your other one.

And Shane - Perhaps lay off the massive text, at least until you have proved this isn't a problem with the way you configured the alerts?

Ian

[alcheme]

Originally Posted by IanWild

Why do we need two threads?

Ian

Hi Ian,

I am trying to move the discussion away from a CRON JOB problem to a EMAIL Notification problem.

When someone is searching (or scanning topics) I want it to be easy for them to find what they are looking for.

When a solution is found for this specific issue - then other people (experiencing the same thing) will be able to use this thread to solve the issue.

Shane

[supportskins]

Try switching to SMTP under -- Admin CP > Settings > CPU Optimization & Server Settings > Enable SMTP

Check if that fixes the issue. Another way to trace such an issue is by changing your staff profile addess to another email address (example email@hotmail.com) and check if that email receives the notification. Hope this helps