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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 41 Join Date: Oct 2006 | Notification Issues -
01-07-2008, 04:41 AM
We have a monitoring system sending emails to an IMAP account and the ticketing system is opening a ticket but we also need it to notify everyone in the customer group we created so they are aware we have an alert and a ticket opened. how do we get this to work? |
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