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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Oct 2006 | Notification of response -
14-10-2006, 06:24 PM
Hi, I am trying to setup the SupportSuite and want to change some behaviour. When a user submits a ticket, I want him to receive a notification saying that his ticket has been answered and that he can log into our SupportSuite to read the answer. By default the SupportSuite sends the answer in the email. Anyone knows how can I change that? Thanks in advance |
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(#2)
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| Member Posts: 211 Join Date: Apr 2006 Location: Norway |
15-10-2006, 12:53 AM
Have you tried to just edit the email_staffreply template ? |
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(#3)
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| New Member Posts: 5 Join Date: Nov 2006 | How can this be done [notification of staff response] -
14-11-2006, 12:47 PM
Hi, How can the notification feature can be done in version 3.00. As I want that if staff responses, then client should get email notification that his ticket has been replied. Thankyou, Regards, Kashif. Quote:
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| notification, response |
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