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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 20 Join Date: Dec 2006 Location: Porto Alegre, Brasil | number of tickets doesn't match -
10-01-2007, 01:50 AM
Hello, Does anybody know, how come, sometimes, the number of tickets of a certain status doesn't match to the real number of tickets? Please check the image attached, do see what am I talking about! Thanks |
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(#2)
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| Operations Manager  Posts: 5,256 Join Date: Jan 2006 Location: United Kingdom |
10-01-2007, 02:05 AM
Hi Manglio; This is a known issue for some of the builds. What version of eSupport are you running? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 20 Join Date: Dec 2006 Location: Porto Alegre, Brasil |
10-01-2007, 02:52 AM
Hi Jamie, I'm running the V3.04.10 !!! |
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