Odd thing - Kayako

essolinux · **Odd thing -** 01-07-2008, 02:12 PM

Hi,

I don't know for sure if it is something I did or a bug in the software....
I set up alerts to notify when the ticket is assigned to someone and to notify on the ticket status change.
I assigned a ticket to Person A, he got the notification.
I then changed the status of the ticket from open to hold and later on to closed and not only did Person A receive the notification, it was everyone who has a Staff account.
Is there a way to prevent this from happening, to just have the person to whom the ticket was assigned, receive the notification. Did i do something wrong?

Thanks.

Esso

supportskins · 01-07-2008, 05:34 PM

Have you set a public alert in the software to send out notification when the ticket status changes?

essolinux · 01-07-2008, 06:04 PM

Hi,

I am sorry i did not notify you before.

I figured it.

Thanks for your help

Esso

supportskins · 01-07-2008, 07:39 PM

Good to know

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supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	01-07-2008, 05:34 PM Have you set a public alert in the software to send out notification when the ticket status changes? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

essolinux Offline Member Posts: 59 Join Date: Jun 2008 Location: USA-PA	01-07-2008, 06:04 PM Hi, I am sorry i did not notify you before. I figured it. Thanks for your help Esso

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	01-07-2008, 07:39 PM Good to know Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/