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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Community Moderator  Posts: 854 Join Date: May 2005 Location: Henderson, Nevada | Offline Message -
11-06-2006, 12:09 PM
Okay since there is no way to make it so when someone leaves a Offline Message that it automaticly opens a ticket... Is there anyway to turn Off the Offline Message all together... As alot of our clients are getting pissed off as their offline message are going unanswered cause we dont notice them for a day or two... |
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