Offsite monitor and chat

[POR-15]

We have SupportSuite installed on our main website and all is well. We also have another domain/site I'd like to monitor via the Windows interface and be able to provide support. I add the generated code to the other site and it doen't track the users or when you click the CHAT option<text link> it gets a 404 error. Antway to monitor and chat support on 2 differant sites? SHort of installing the program twice ?

We have several "information portals" that lead the users to the main shopping site and it'd be nice to watch the users move from that site to the main site or use the chat option to "draw" them to it.

Dave

[POR-15]

This is the error I get in the char window when I click the chat link on the offsite link
==
Not Found

The requested URL /support/visitor/index.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
==

The code has the FULL URL to the correct install place
!-- Begin SupportSuite Javascript Code -->
#script language="javascript" src="http://www.SITE_ONE.NET/support/visi...de&department$
!-- End SupportSuite Javascript Code -->

But as you can see the chat window is looking for a subdirectly under the SITE_TWO domain and it's not there..

[Digital Mayhem]

is site_one.net/support/ the location of your supportsuite?

[Digital Mayhem]

what is the second domain you are having issues with? If you don't wanna post it in her you can PM it to me.

[POR-15]

Site #1 ( Installed location)
POR-15 Depot - Managed Support Systems

Site #2
POR-15 Depot - POR15 Beats KBS Coatings !

You can see the TEXT LINK at the bottom of the page for testing on site #2.

[Digital Mayhem]

are you using this code


!-- Begin SupportSuite Javascript Code -->
#script language="javascript" src="http://www.stoprust.net/support/visitor/index.php?_m=livesupport&_a=htmlcode&department$"
!-- End SupportSuite Javascript Code -->

cause on the second site its taking me too vintageagain.com/support/ which doesn't exist so looks like you are using the code.

!-- Begin SupportSuite Javascript Code -->
#script language="javascript" src="http://www.vintageagain.com/support/visitor/index.php?_m=livesupport&_a=htmlcode&department$"
!-- End SupportSuite Javascript Code -->

[POR-15]

Im using the first code with stoprust.net, no place in the script code does it say vintageagain. thats what is funny, its trying to read it from the vintageagain site.

[POR-15]

Ok has something to do with the script code, as I can use the EMAIL code and it works for chat, the chat images update and all. Just can't monitor the users on the other site..

[POR-15]

Ok Ive tested the code both text link and html button on verious sites. both php and static html pages. on all the sites the script looks for the support directory on its own domain instead of at the location where the script/code points to. Im at a loss

[Digital Mayhem]

Hello Dave,


As we discussed I think the issue has to do with the mod_auth_passthrough on your server as I have the code on several different sites of ours on different domains and all ours work perfectly fine... Also yours is the only one I have ever seen this do on it.. Did you try disabling mod_auth_passthrough on your server as I suggested.