One step ticket - no department selection first

[lepa]

I would like to be able able to have a one step ticket - getting rid of the first screen that first asks for a department.

Now:

1. Deparment
2. Ticket

Would like:

1. Ticket (with choice of deparment on the form)

Or also good

1. Just Ticket (with some default department)

The question is how?

Thanks in advance,
Paul

[arhost]

Try:

PHP Code:

www.yourdomain.com/esupport/index.php?_m=tickets&_a=submit&step=1&departmentid=2 


[lepa]

And any way to get this so that people can choose the catagory on this page?

[Nordie]

Should you not just be able to ad the select to that page via the template?
However, does not the custom fields depend on what dept your in?

For instance our registry-department requiers the Domainname to be filled while our finances department requires the Invoice to be filled..

/daniel

[lepa]

Right - I will give this a shot. And yes, I think for the prompt for the department upfront is so that the system can display customized forms for that department - and that would be usefull for sure BUT a two step communication process for a pre-sales type of activity is not a good one.

Best solution would be that as people toggle various departments the screen refreshes with the new form - then you still have the flexability of custom forms and a one step process.

Thanks for the idea - will see how that works out!

[hlavacian]

Hi,

where can i use this redirect?

www.yourdomain.com/esupport/index.php?_m=tickets&_a=submit&step=1&departmentid=2

Or how can i make an One-Step-Ticket? Because we have only one department, so the intermediate step is not needed. It can be always the same department.

Any suggestions on this topic?

Thanks for your help.

[hlavacian]

No suggestions to my issue?

[KPotter]

You can do what I did, which is edit the widgets.php (\includes\widgets\) to point the ticket submit widget to:

http://www.yourdomain.com/esupport/i...departmentid=2

This is how mine looks:

$_widgets[$index]["link"] = iif(defined("ISMODERNBILL"), "user.php?op=menu&tile=getsupport_tab&_m=tickets&_ a=submit", "index.php?_m=tickets&_a=submit&step=1&departmenti d=3");

Originally Posted by hlavacian

No suggestions to my issue?