Online Billing to Integrate with Kayako

[ryoakem]

We would like to find a web based application that will integrate with Kayako and do the following:

1. Track Prep-paid blocktime ( credit based is fine )
2. Have onling billing/invoicing capabilities
3. Client control panel ( to view past and current invoices)
4. Client must be able to accept or decline bills

Some background:
We are an IT support company for small and medium sized businesses and we are based in Central Florida. This week we purchased the hosted Kayako helpdesk and have just started really setting it up and using it. We would like to find a biling solution that will integrate so that we can do away with all of the paperwork. We currently use duplicate paper trip sheets ( 1 client 2 records ) and would like to migrate to a paperless process.

We would like the ability for our in-house helpdesk staff or our on-site technicians to be able to open a ticket, notate the work, close the ticket and then bill the customer all with an itegrated logon. We would like to be able to track their prepaid blocktime or credits on the invoice. Then we would like the clients to have the ability to approve the tickets.

If anyone has any recomendations, please let me know.

Thank You

[kropes]

Check out ModernBill. i was looking at it for a while.
www.ModernBill.com

[ryoakem]

I had seen a post about this software previosly. We are an IT support company, isn't this for WebHosting companies?

[Digital Mayhem]

ModernBill is mainly for webhosting but will work for anything especially their new version 5