Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
ryoakem Offline
New Member
 
Posts: 3
Join Date: Mar 2006
Online Billing to Integrate with Kayako - 08-03-2006, 11:04 PM

We would like to find a web based application that will integrate with Kayako and do the following:

1. Track Prep-paid blocktime ( credit based is fine )
2. Have onling billing/invoicing capabilities
3. Client control panel ( to view past and current invoices)
4. Client must be able to accept or decline bills

Some background:
We are an IT support company for small and medium sized businesses and we are based in Central Florida. This week we purchased the hosted Kayako helpdesk and have just started really setting it up and using it. We would like to find a biling solution that will integrate so that we can do away with all of the paperwork. We currently use duplicate paper trip sheets ( 1 client 2 records ) and would like to migrate to a paperless process.

We would like the ability for our in-house helpdesk staff or our on-site technicians to be able to open a ticket, notate the work, close the ticket and then bill the customer all with an itegrated logon. We would like to be able to track their prepaid blocktime or credits on the invoice. Then we would like the clients to have the ability to approve the tickets.

If anyone has any recomendations, please let me know.

Thank You
   
Reply With Quote
  (#2) Old
kropes Offline
Member
 
Posts: 85
Join Date: Mar 2006
Location: Honolulu HI
10-03-2006, 09:30 PM

Check out ModernBill. i was looking at it for a while.
www.ModernBill.com
   
Reply With Quote
  (#3) Old
ryoakem Offline
New Member
 
Posts: 3
Join Date: Mar 2006
10-03-2006, 11:40 PM

I had seen a post about this software previosly. We are an IT support company, isn't this for WebHosting companies?
   
Reply With Quote
  (#4) Old
Digital Mayhem Online
Community Moderator
 
Digital Mayhem's Avatar
 
Posts: 875
Join Date: May 2005
Location: Henderson, Nevada
11-03-2006, 12:21 AM

ModernBill is mainly for webhosting but will work for anything especially their new version 5
   
Reply With Quote
Reply

Tags
billing, integrate, online

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Invalid Username or Password with AD slarson SupportSuite, eSupport and LiveResponse 15 13-05-2008 08:59 AM
do you integrate kayako product and other software? joelin How do I? 2 17-08-2007 09:29 AM
my experience with Kayako billing dept..gesh kykane SupportSuite, eSupport and LiveResponse 14 11-12-2006 07:24 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46