Online chat issue - Kayako

Danym · **Online chat issue -** 03-12-2007, 05:19 PM

Hi all,
I was just wondering if anyone has had this issue happen to them.
We are only using the LiveResponse chat portion of kayako. After thanksgiving our chat program stopped working. A customer is able to request a chat, our staff is able to see pending chat and accept it. Yet the customer's window keeps saying "Waiting for support to respond" even though my staff already accepted the chat.

We have not made any changes to our windows servers. Does anyone have any idea on what this could be or I can try before contacting support?
I am on Version 3.11.01 Stable Zend Version running on windows 2003 server.

Thanks for anyone's help.

-Dany

**Digital Mayhem** · 03-12-2007, 06:51 PM

have you recently upgrading your SupportSuite if so you may need to Revert your Templates.

Danym · 03-12-2007, 08:19 PM

Quote:

Originally Posted by Digital Mayham

have you recently upgrading your SupportSuite if so you may need to Revert your Templates.

I already did this and it did not fix the issue.

craigbrass · 03-12-2007, 08:27 PM

I suggest you submit a support ticket (http://members.kayako.net -> "Get Support) to have them investigate the issue.

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Digital Mayhem Offline Community Moderator Posts: 795 Join Date: May 2005 Location: Henderson, Nevada	03-12-2007, 06:51 PM have you recently upgrading your SupportSuite if so you may need to Revert your Templates. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	03-12-2007, 08:27 PM I suggest you submit a support ticket (http://members.kayako.net -> "Get Support) to have them investigate the issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger