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jnet Offline
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Only 1 template group submit ticket without registration - 23-06-2008, 07:11 PM

I have many languages and template groups

They need to register to be able to send tickets

But I have one template group witch I do not want them to register
to submit ticket. I even prefer to remove the registration widget (which I know how to do that) and login box.

How can I achieve that?

Keeping only one template group Free to submit tickets?
   
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supportskins Offline
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23-06-2008, 08:30 PM

Yes this is possible. All you need to do is edit the widgets.php file and using if else statements you can make the software not display the feature you do not want to use for a specific template group.



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jnet Offline
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26-06-2008, 03:14 AM

thanks it is not a matter of the widget shows or not
I want that template group only be able to submit ticket without any restriction and requirement to register.
Is there any manual for if statement

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