Only displaying assigned to self tickets

WimBarelds · **Only displaying assigned to self tickets -** 01-04-2007, 11:51 PM

The setting:

Quote:

Can View All Tickets (Unassigned, Assigned to Self & Assigned to Others) [ Yes ] [ No ]

Found in the admin control panel, under "Staff" -> "Manage teams".
Does not appear to be functional in any way at all. There have previously been threads and bug tickets, found:
[ here | here | here ]

That so far all seem to have gone without any part of the issue having been resolved. I'm testing this on SupportSuite version 3.10.02 (Stable), and this issue still exists.

Please let me know if there are any ways to solve this issue, what the estimated time for resolving the issue is, and if possible, maybe a temporary work around.

Regards, Wim Barelds.

**Jamie Edwards** · 01-04-2007, 11:52 PM

Hi Wim,

This bug is yet to be fixed, I will ping the developers about it.

WimBarelds · 02-04-2007, 01:48 AM

If at all possible, let me know if/when it will be fixed.

atDev · 02-04-2007, 06:21 AM

Wim... it wont be any time soon if things are the same as they were 6 months ago.

See my thread here: 6 Months and still no fix for a ticket? What a joke.

Mahesh Slaria · 04-04-2007, 06:35 AM

Hi Wim,

This issue is fixed now. Email me at mahesh.slaria AT kayako.com for patch.

Thanks.

Regards,

WimBarelds · 04-04-2007, 12:59 PM

Thanks for the patch, it appears to be working.
[edit] Perhaps it would be a good idea to update the bug report in the tracker.
http://bugs.kayako.net/?do=details&id=1681

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WimBarelds Offline New Member Posts: 3 Join Date: Apr 2007	02-04-2007, 01:48 AM If at all possible, let me know if/when it will be fixed.

atDev Offline Member Posts: 90 Join Date: Jan 2007	02-04-2007, 06:21 AM Wim... it wont be any time soon if things are the same as they were 6 months ago. See my thread here: 6 Months and still no fix for a ticket? What a joke.

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	04-04-2007, 06:35 AM Hi Wim, This issue is fixed now. Email me at mahesh.slaria AT kayako.com for patch. Thanks. Regards,

WimBarelds Offline New Member Posts: 3 Join Date: Apr 2007	04-04-2007, 12:59 PM Thanks for the patch, it appears to be working. [edit] Perhaps it would be a good idea to update the bug report in the tracker. http://bugs.kayako.net/?do=details&id=1681