only first auto-responder? - Kayako

ppc1 · **only first auto-responder? -** 15-08-2007, 06:50 AM

I did a test and submitted 5 tickets each to a different department "sent" from the same e-mail address.

Each department is set up to send out an auto-responder howerver the ticket makes its way into kayako(3.11.01) but only the first ticket emailed gets an auto-response. All the 4 other tickets, though they make it into kayako, they never get an auto-response.

Any ideas? Is this normal?

craigbrass · 15-08-2007, 08:55 AM

Have you checked your spam box for the other 5 emails?

logicway · 15-08-2007, 10:08 AM

Quote:

Originally Posted by ppc1

I did a test and submitted 5 tickets each to a different department "sent" from the same e-mail address.

Each department is set up to send out an auto-responder howerver the ticket makes its way into kayako(3.11.01) but only the first ticket emailed gets an auto-response. All the 4 other tickets, though they make it into kayako, they never get an auto-response.

Any ideas? Is this normal?

See Admin-Settings-Tickets:
Enable/Disable Flood Protection
Toggle the Status for Flood Protection. It is recommended that you never disable this option as it prevents mail loops that can happen if your client has an autoresponder message set.

Dont Send Autoresponder Message
If Enabled, No Autoresponder Message will be sent when the Flood Protection is triggered.

**Jamie Edwards** · 15-08-2007, 11:27 AM

Quote:

Originally Posted by ppc1

I did a test and submitted 5 tickets each to a different department "sent" from the same e-mail address.

Each department is set up to send out an auto-responder howerver the ticket makes its way into kayako(3.11.01) but only the first ticket emailed gets an auto-response. All the 4 other tickets, though they make it into kayako, they never get an auto-response.

Any ideas? Is this normal?

If you are testing this from the same e-mail address then you are probably triggering the flood protection which is causing the system to not send you an autoresponder message. Logicway has posted the settings causing this above me.

ppc1 · 15-08-2007, 08:28 PM

Thanks guys. Yeah that was it.

Do you think 15 seconds for flood protection is sufficient?

ppc1 · 08-09-2007, 10:17 PM

Anyone?

**Jamie Edwards** · 08-09-2007, 10:59 PM

I'd recommend leaving it at the default setting.

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craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	15-08-2007, 08:55 AM Have you checked your spam box for the other 5 emails? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ppc1 Offline New Member Posts: 10 Join Date: May 2007	15-08-2007, 08:28 PM Thanks guys. Yeah that was it. Do you think 15 seconds for flood protection is sufficient?

ppc1 Offline New Member Posts: 10 Join Date: May 2007	08-09-2007, 10:17 PM Anyone?