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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 17 Join Date: Jul 2005 | Operator response timeframe -
12-02-2008, 06:20 PM
Hi, Currently, if operator doesn't reply to chat request during 1 minutes - kayako redirects chat request to "Leave a message". Is there any way to modify this value? Can I set it to 2 or 3 minutes? We have really busy helpdesk and sometimes chat requests are lost because of this. Also, is that possible to have a waiting time for chat queue, like please wait 3 minutes 15 seconds, operator will be with you shortly. Regards, Sergey. |
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(#2)
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| Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK |
12-02-2008, 06:56 PM
Admin CP -> Settings -> Live Support -> "Round Robin Retry Interval". Icon Headquarters - Its Elixir - Web2Messenger |
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