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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 574 Join Date: Mar 2008 | An organized Time/Priority Based Ticket view -
24-06-2008, 03:18 PM
I want a button or a lik I click on it every monrning and a lit of the tickets I have to atten to them is just in front of my face these tickets are following a forumula of time it was created and pritority of the ticket( a combination of two in a way that low priority tickets do not get ignored much and on the other hand critical tickets are replied in time) I know SLA and played with filters but it seems I am not smart enought to get it down. a little push from a profesional here can keep me going and start my work which like always I am greatful for that Thanks |
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| based, organized, ticket, time or priority |
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