Orphaned Custom Groups - Kayako

Viscott · **Orphaned Custom Groups -** 22-02-2007, 02:51 AM

I deleted 3 custom groups, which had custom fields associated to them. These were for the "User Registration" screens.

For existing users that had data pouplated in those groups and fields that were removed I now have blank sections appearing on the "View Ticket" screen in the staff control panel.

How do I correct these accounts so the groups that were associated with them do not display this empty space.

New users and existing users that did not have tose Custom Groups and Fields populated with do not have that problem.

Screen shot attached.

Kayako eSupport 3.04.10 Stable Zend.

Viscott · 22-02-2007, 05:30 PM

I understand this has been resolved in future builds and will be available in the next stable build

Hermelin · 22-02-2007, 09:08 PM

Hello,

I have the same problem, I planned having a little squirrel audit on the database once but never went that far...

Anne

Mahesh Slaria · 23-02-2007, 10:14 AM

Hi,

We added feature to delete custom fields from ticket is our Latest CVS build. Please upgrade your helpdesk to latest CVS build to get your issues resolved.

Thanks.

Regards,

Viscott · 02-03-2007, 03:59 AM

I have 3.10.00 Stable installed how do I remove the deleted fields from the tickets?

Mahesh Slaria · 02-03-2007, 10:33 AM

Hi,

You can delete custom group values from tickets form delete icon at top right corner of the custom group displayed in ticket.

Thanks.

Regards,

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Viscott Offline New Member Posts: 19 Join Date: Jan 2005	22-02-2007, 05:30 PM I understand this has been resolved in future builds and will be available in the next stable build

Hermelin Offline Member Posts: 42 Join Date: Nov 2006 Location: Germany	22-02-2007, 09:08 PM Hello, I have the same problem, I planned having a little squirrel audit on the database once but never went that far... Anne Using e-support 3.20.02 for internal support

Mahesh Slaria Offline Member Posts: 182 Join Date: Jul 2006	23-02-2007, 10:14 AM Hi, We added feature to delete custom fields from ticket is our Latest CVS build. Please upgrade your helpdesk to latest CVS build to get your issues resolved. Thanks. Regards,

Viscott Offline New Member Posts: 19 Join Date: Jan 2005	02-03-2007, 03:59 AM I have 3.10.00 Stable installed how do I remove the deleted fields from the tickets?

Mahesh Slaria Offline Member Posts: 182 Join Date: Jul 2006	02-03-2007, 10:33 AM Hi, You can delete custom group values from tickets form delete icon at top right corner of the custom group displayed in ticket. Thanks. Regards,