Overdue tickets resetting their due dates

davecnhi · **Overdue tickets resetting their due dates -** 17-01-2008, 03:53 AM

When tickets reach their due date, instead of defaulting to 'Overdue' status, they simply reset the due date according to whatever SLA plan is assigned to that department.

I know the Overdue function has worked fine in the past ...

**Jamie Edwards** · 17-01-2008, 09:20 AM

Hi Dave,

Which version are you running?

davecnhi · 19-01-2008, 05:19 AM

Jamie:

We are running 3.11.01 - hosted.

**Jamie Edwards** · 19-01-2008, 02:47 PM

Hi Dave,

What escalation rules do you have configured? Anything that would interfere like this?

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davecnhi Offline New Member Posts: 23 Join Date: Aug 2007	Overdue tickets resetting their due dates - 17-01-2008, 03:53 AM When tickets reach their due date, instead of defaulting to 'Overdue' status, they simply reset the due date according to whatever SLA plan is assigned to that department. I know the Overdue function has worked fine in the past ...

davecnhi Offline New Member Posts: 23 Join Date: Aug 2007	19-01-2008, 05:19 AM Jamie: We are running 3.11.01 - hosted.