Padlock is not applied

[danielmr44]

Hi people. I want to ask you for any advice to this problem.

When the Tickets are displayed, if any of those is being answer or view by an agent, you can watch a padlock icon is appreciated.
However, if you access to this ticket and you try to answer it with post reply or forward, you can do it although any other agent were doing so before than you.

This means, although you watch a tiny warning, you can reply it and the other agent too.

This might be a great problem; customer would receive 2 answers about the same thing.
If somebody knows how to forbid it, please answer to me.
Thanks.

[craigbrass]

So what you basically are after is the ability to stop staff replying at all to a ticket when it is under lock status. To my knowledge, this is not possible. It would be a nice feature to have a setting for this though. Feel free to suggest it in the feature requests board.