Parser.Lock - CVS does *not* have local???

tm2000 · 01:02 PM

Guys, there has to be a better way with this.. it has taken us out of biz...

Trying to follow this thread:
The "parser.lockfile" is blocking POP3/IMAP fetching

Quote:

Take the following files from the latest CVS build and replace the ones on your server with them (make sure to take a backup in case it does not work):

/modules/parser/cron_parser.php
/locale/en-us/emailparser.php

But the LOCALE directory is not within the build?? am I missing something here? HELP! can't you guys just post the two files WITH the changes???

supportskins · 09-07-2008, 01:33 PM

First, Kayako does not advice clients to upgrade to a CVS build. Contact Kayako Support for the files you require, they might be able to provide them to you. You can contact them from - https://members.kayako.net/

tm2000 · 09-07-2008, 01:37 PM

Quote:

Originally Posted by supportskins

First, Kayako does not advice clients to upgrade to a CVS build. Contact Kayako Support for the files you require, they might be able to provide them to you. You can contact them from - https://members.kayako.net/

I appreciate the note, however, it is Jamie Edwards @ KAYAKO who is telling us to peel out these two files... there are LOTS of us that can't run with this issue...

See Here The "parser.lockfile" is blocking POP3/IMAP fetching

Anyone from Kayako here to help???

supportskins · 09-07-2008, 01:39 PM

In that case I suggest you contact Kayako Support from Members Area

**Jamie Edwards** · 09-07-2008, 02:48 PM

Hi tm2000,

You are correct to follow my steps regarding taking the two files from the CVS build. However, for some reason it seems folders are missing from the latest automatic build; please try again in 3 - 4 hours.

**Jamie Edwards** · 09-07-2008, 02:48 PM

Quote:

Originally Posted by supportskins

In that case I suggest you contact Kayako Support from Members Area

Quote:

Originally Posted by supportskins

First, Kayako does not advice clients to upgrade to a CVS build. Contact Kayako Support for the files you require, they might be able to provide them to you. You can contact them from - https://members.kayako.net/

As per the thread (The "parser.lockfile" is blocking POP3/IMAP fetching), the instructions are fine in this case.

tm2000 · 09-07-2008, 02:50 PM

Quote:

Originally Posted by Jamie Edwards

...please try again in 3 - 4 hours.

Thanks Jamie.. is there anyway you can just post here the two files that have been modified???

Or the two files from the CVS so we can hack em? This is causing us lots of issues... and need something ASAP.. It's weird, yesterday all we had to do was delete the file, but today, that does not work..

So we are SOL.. THANKS!!!

**Jamie Edwards** · 09-07-2008, 03:01 PM

Please see: The "parser.lockfile" is blocking POP3/IMAP fetching for the files with the changes applied.

tm2000 · 09-07-2008, 03:21 PM

Jamie, great, thank you... uploaded and all - but having this error:

Code:

[Wed Jul  9 11:18:00 2008] [error] PHP Fatal error:  Call to undefined function getMessageSize() in /home/itd360/public_html/support/modules/parser/cron_parser.php on line 231
root@host [/]#

Any ideas??

**Jamie Edwards** · 09-07-2008, 04:22 PM

Hi once again,

Please revert to the originals; an additional change that I wasn't aware of has been made to the trunk. I will update you shortly.

tm2000 · 09-07-2008, 04:24 PM

thanks.. standing by

**Jamie Edwards** · 09-07-2008, 04:42 PM

Please replace the (now) three attached files: The "parser.lockfile" is blocking POP3/IMAP fetching

tm2000 · 09-07-2008, 05:01 PM

Quote:

Originally Posted by Jamie Edwards

Please replace the (now) three attached files: The "parser.lockfile" is blocking POP3/IMAP fetching

wish I had some good news... here is the latest error after replacing all 3 files per above:

Quote:

[Wed Jul 9 12:59:01 2008] [error] PHP Fatal error: Call to undefined function stripScriptTags() in /home/itd360/public_html/support/modules/parser/functions_parsercore.php on line 408
root@host [/]#

***John Haugeland*** · 09-07-2008, 05:16 PM

It seems that several other alterations have been made to those files since I wrote the patch instructions, in order to fix a different bug. (Incidentally, this is why we aren't adding any new non-security defects to 3.30.00, and why we're trying to push stuff from 3.30.00 to .01, so we can get a stable out there with this stuff fixed and end this problem.)

I will investigate the matter and attempt to provide updated instructions today. No promises, but I'm gonna try hard.

tm2000 · 09-07-2008, 06:04 PM

John - thank you so much. I don't know how the others are managing but without this - we are dead..

Thanks!!!

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supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	09-07-2008, 01:39 PM In that case I suggest you contact Kayako Support from Members Area Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tm2000 Offline Member Posts: 42 Join Date: Aug 2005	09-07-2008, 03:21 PM Jamie, great, thank you... uploaded and all - but having this error: Code: [Wed Jul 9 11:18:00 2008] [error] PHP Fatal error: Call to undefined function getMessageSize() in /home/itd360/public_html/support/modules/parser/cron_parser.php on line 231 root@host [/]# Any ideas??

tm2000 Offline Member Posts: 42 Join Date: Aug 2005	09-07-2008, 04:24 PM thanks.. standing by

tm2000 Offline Member Posts: 42 Join Date: Aug 2005	09-07-2008, 06:04 PM John - thank you so much. I don't know how the others are managing but without this - we are dead.. Thanks!!!