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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 62 Join Date: Feb 2006 | Parser Memory Problems -
15-03-2006, 07:45 AM
Hi there I have some memory problems with the parser. There is an 18 MB Email to fetch via IMAP, but I get the following error: ---cut--- tux:~# /usr/bin/lynx -dump "http://support.zycko.de/cron/index.php?_t=parser" Total Messages in Inbox: 2 Fetching Msg Num: 1 Account is IMAP Fetching Msg UID: 370 Fatal error: Allowed memory size of 62914560 bytes exhausted (tried to allocate 37096289 bytes) in /var/www/supportsuite/modules/parser/cron_parser.php on line 128 tux:~# ---cut--- Following settings: Email attachments in admincp: file (not Database) PHP memory limit set to 60 MB (for testing but still problems) PHP Upload max: 200 MB I restarted the server already without success. I tried to change the impalimitsize in config.shared.php, but I can't find the file. System running on Linux,3.00.45 Thanks a lot in advance Andre |
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(#2)
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| Member  Posts: 868 Join Date: Jun 2003 Location: United Kingdom |
15-03-2006, 09:41 AM
Hi, Check the message size limits set in: AdminCP > Setting > Mail Parser UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
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(#3)
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| Member Posts: 62 Join Date: Feb 2006 |
15-03-2006, 09:41 AM
did already, it's set to 204800 ..... Andre |
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(#4)
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| New Member Posts: 21 Join Date: Feb 2006 Location: Germany - Nuremberg |
15-03-2006, 01:42 PM
Quote:
Hi, check the settings of your php.ini there is an variable which controls the max_mem allowed for apache. i think there is the error. greetings. nocare | |
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(#5)
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| Member Posts: 62 Join Date: Feb 2006 |
15-03-2006, 01:53 PM
Hi I can't find anything in my php.ini which refers to the max mem apache can use ... Do you know the syntax? Andre |
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(#6)
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| Member Posts: 47 Join Date: Mar 2006 |
15-03-2006, 02:04 PM
you'll have to update your php.ini file.... make sure to keep it resonable 64MB or something close, otherwise a nasty loop could cripple your server  |
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(#7)
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| Member Posts: 62 Join Date: Feb 2006 |
15-03-2006, 02:10 PM
Update? Update with what? I already set my max mem entry in php.ini to 60M, but still the same problem. Andre |
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(#8)
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| New Member Posts: 21 Join Date: Feb 2006 Location: Germany - Nuremberg |
15-03-2006, 05:57 PM
Quote:
how big is you max upload size value ? perhaps there is the mistake. greetings nocare | |
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(#9)
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| Member Posts: 62 Join Date: Feb 2006 |
16-03-2006, 06:41 AM
You mean in php.ini? It's set to 500M as we use an upload tool here as well, so i'm pretty sure that's not the problem :-) |
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(#10)
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| Member  Posts: 166 Join Date: Jan 2008 |
01-04-2008, 04:21 PM
Sorry to drag this up - but did the OT get the right answer in the end? |
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| memory, parser |
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