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(#1)
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| Member Posts: 66 Join Date: Jul 2006 | Parser rule to forward mail from non-registered-users to another mailaddress -
15-08-2006, 01:54 PM
If have setup that only registered users can submit tickets by mail. How can I setup a Mail Parser Rule, if a non-registered-user submits a ticket by mail, that makes the mail to be forwarded to another mailaddress? |
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(#2)
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| Member Posts: 66 Join Date: Jul 2006 |
21-08-2006, 03:15 PM
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(#3)
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| Chief Executive Officer  Posts: 2,575 Join Date: May 2003 Location: Punjab, India |
22-08-2006, 12:02 PM
You cannot distinguish based on registered/unregistered users yet but you can make it so that parser ignores all new tickets from the queue but processes the replies without any issue Criteria: 1) If Is Reply = False Action: 1) Forward email to other@domain.com Regards, Varun Shoor ------------------------------------------------------------------- |
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(#4)
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| Member Posts: 66 Join Date: Jul 2006 |
22-08-2006, 12:17 PM
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Quote:
That's not what I want. I want that registered users can submit ticket by email, but unregistered users can't submit a ticket by mail, but they receive an autoresponder and the mail gets forwarded, so I don't miss any mails form unregistered users. | ||
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(#5)
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| Chief Executive Officer Posts: 2,575 Join Date: May 2003 Location: Punjab, India |
22-08-2006, 12:25 PM
It is possible yes, Please submit a feature request on this and forward me the Task ID to varun AT kayako.com I will see if I can implement it this week. Regards, Varun Shoor ------------------------------------------------------------------- |
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| forward, mailaddress, nonregisteredusers, parser, rule |
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