Parser rule to forward mail from non-registered-users to another mailaddress

[logicway]

If have setup that only registered users can submit tickets by mail.

How can I setup a Mail Parser Rule, if a non-registered-user submits a ticket by mail, that makes the mail to be forwarded to another mailaddress?

[logicway]

Originally Posted by logicway

If have setup that only registered users can submit tickets by mail.

How can I setup a Mail Parser Rule, if a non-registered-user submits a ticket by mail, that makes the mail to be forwarded to another mailaddress?

bump

[Varun Shoor]

You cannot distinguish based on registered/unregistered users yet but you can make it so that parser ignores all new tickets from the queue but processes the replies without any issue

Criteria:
1) If Is Reply = False

Action:
1) Forward email to other@domain.com

Regards,

Varun Shoor

[logicway]

Originally Posted by Varun Shoor

You cannot distinguish based on registered/unregistered users yet...

Does this mean it will be in the future, if yes, when wil this be possible?

Originally Posted by Varun Shoor

...but you can make it so that parser ignores all new tickets from the queue but processes the replies without any issue

Criteria:
1) If Is Reply = False

Action:
1) Forward email to other@domain.com

Does this mean that a user can't submit a new ticket by email?
That's not what I want.
I want that registered users can submit ticket by email, but unregistered users can't submit a ticket by mail, but they receive an autoresponder and the mail gets forwarded, so I don't miss any mails form unregistered users.

[Varun Shoor]

It is possible yes, Please submit a feature request on this and forward me the Task ID to varun AT kayako.com

I will see if I can implement it this week.

Regards,

Varun Shoor