Parsing HTML emails shows STYLE tag code in post - Kayako

brygrant · **Parsing HTML emails shows STYLE tag code in post -** 10-09-2007, 05:31 AM

Hi all,

I run support suite 3.11.00 and have the following settings for parsing emails;

Email Content Priority: Text (have tried HTML)
Strip <SCRIPT> Tags: Yes (have tried NO)
Allow HTML Tags: Yes (have tried NO)
Valid HTML Tags: <a><b><i><u><font><hr><strong><STYLE><HEAD>

Rich text emails seem okay, just these HTML ones (possibly using word as an editor - but changes throughout the organisation).

An example of what is shown at the beginning of the post is;

Quote:

@font-face {
font-family: Tahoma;
}
@font-face {
font-family: Verdana;
}
@page Section1 {size: 595.3pt 841.9pt; margin: 72.0pt 90.0pt 72.0pt 90.0pt; }
P.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
LI.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
DIV.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0cm 0cm 0pt; FONT-FAMILY: "Times New Roman"
}
A:link {
COLOR: blue; TEXT-DECORATION: underline
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.EmailStyle17 {
COLOR: windowtext; FONT-FAMILY: Arial; mso-style-type: personal
}
SPAN.EmailStyle20 {
COLOR: navy; FONT-FAMILY: Arial; mso-style-type: personal-reply
}
DIV.Section1 {
page: Section1
}

craigbrass · 10-09-2007, 09:15 AM

Sounds like a bug to me. I'd contact support first (http://members.kayako.net -> "Get Support") and have them investigate it. They will pass it across to the developers if it is a bug rather than just a configuration issue.

**bear** · 10-09-2007, 04:32 PM

It's possible, since that's style info, that leaving "<STYLE>" as enabled in the "allow tags" function is printing the contents of that tag block. Have you tried with that particular allowed tag removed?

brygrant · 11-09-2007, 12:27 AM

Hi bear. By default it's not in there so I added it to see if it made a difference (sorry, should have specified that).

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craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	10-09-2007, 09:15 AM Sounds like a bug to me. I'd contact support first (http://members.kayako.net -> "Get Support") and have them investigate it. They will pass it across to the developers if it is a bug rather than just a configuration issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bear Offline Community Moderator Posts: 674 Join Date: Jan 2005	10-09-2007, 04:32 PM It's possible, since that's style info, that leaving "<STYLE>" as enabled in the "allow tags" function is printing the contents of that tag block. Have you tried with that particular allowed tag removed? ...read me...

brygrant Offline New Member Posts: 23 Join Date: May 2006 Location: Sydney, Australia	11-09-2007, 12:27 AM Hi bear. By default it's not in there so I added it to see if it made a difference (sorry, should have specified that).