Parsing: "Outlook address book" Parse log failure

[netrunr]

this works by typing email address in the to: address...

Parser Log ID: 596 Ticket ID: 90
Ticket Mask ID: ENI-977146 Date: Mar 15 2007 07:55 PM
Timeline: 1h35m18s Email Queue: es@es.nrg.com
Process Status: Success Subject: my pc is not working
From Email: sa@symbolic.com Destination Email: workorder@symbolic.com
Size: 1.33 KB Time Taken: 0.180 Seconds
Result
Created Ticket #ENI-977146
MIME Data
From sa@symbolic.com Thu Mar 15 19:55:41 2007
Received: from [207.15.248.21] (helo=dauntless.xo.com)
by nr1.nrgweb.com with esmtp (Exim 4.63)
(envelope-from <sa@symbolic.com>)
id 1HS2bV-0007l1-B7
for esupport@nrgweb.com; Thu, 15 Mar 2007 19:55:41 -0700
Received: from tonnant.xo.com (tonnant.xo.com [207.15.248.76])
by dauntless.xo.com (ConcentricHost(3.5) MX) with ESMTP id D4ABD1B91A
for <workorder@symbolic.com>; Thu, 15 Mar 2007 22:55:38 -0400 (EDT)
Received: from S45 (ip67-15-230-251.z230-15-67.customer.algx.net [67.15.230.251])
(as sa@symbolic.com)
by tonnant.xo.com (ConcentricHost(2.54) Relay) with ESMTP id 3B01828D4
for <workorder@symbolic.com>; Thu, 15 Mar 2007 22:55:38 -0400 (EDT)
Reply-To: <sa@symbolic.com>
From: "Steve A" <sa@symbolic.com>
To: <workorder@symbolic.com>
Subject: my pc is not working
Date: Thu, 15 Mar 2007 19:55:36 -0700
Message-ID: <000201c76776$930f6510$9101a8c0@SDI>
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook CWS, Build 9.0.6604 (9.0.2911.0)
Importance: Normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

My pc will not power up.

************************************************** ******

This Fails with the parse log, the only difference is we selected the address from the outlook address book contact and did not type it in.... Notice the To: field in this message.... and this also results in no Queue assignment..

************************************************** *****

Parser Log ID: 598 Ticket ID: 0
Ticket Mask ID: 0 Date: Mar 15 2007 08:29 PM
Timeline: 1h11m24s Email Queue:
Process Status: Failure Subject: my computer #3
From Email: sa@symbolic.com Destination Email: workorder@symbolic.com
Size: 1.33 KB Time Taken: 0.063 Seconds
Result
No Recipients Found
MIME Data
From sa@symbolic.com Thu Mar 15 20:29:01 2007
Received: from [207.15.252.132] (helo=ardent.xo.com)
by nr1.nrgweb.com with esmtp (Exim 4.63)
(envelope-from <sa@symbolic.com>)
id 1HS37l-0001W2-9Q
for esupport@nrgweb.com; Thu, 15 Mar 2007 20:29:01 -0700
Received: from tonnant.xo.com (tonnant.xo.com [207.15.248.76])
by ardent.xo.com (ConcentricHost(3.5) MX) with ESMTP id 23BBD5C5E
for <workorder@symbolic.com>; Thu, 15 Mar 2007 23:28:17 -0400 (EDT)
Received: from S45 (ip67-15-230-251.z230-15-67.customer.algx.net [67.15.230.251])
(as sa@symbolic.com)
by tonnant.xo.com (ConcentricHost(2.54) Relay) with ESMTP id A01142792
for <workorder@symbolic.com>; Thu, 15 Mar 2007 23:28:14 -0400 (EDT)
Reply-To: <sa@symbolic.com>
From: "Steve A" <sa@symbolic.com>
To: "Work Order \(E-mail\)" <workorder@symbolic.com>
Subject: my computer #3
Date: Thu, 15 Mar 2007 20:28:10 -0700
Message-ID: <000501c7677b$202d0c50$9101a8c0@SDI>
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook CWS, Build 9.0.6604 (9.0.2911.0)
Importance: Normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

Changed the computer

so the question is what do i fix in and where, I think its a catch-all setting?

[Xolphin]

Hi,

I confirm this bug, Kayako does not parse the address correctly. Outlook adds quotes around the e-mail address, and Kayako does not strip them. Behaviour can be changing catch-all rules, or by editing the Kayako files directly.

Should be fixed in a new release however.

Regards,

Maarten