passing form field info through link

[hohoho]

I'm trying to send my customer to contact page with their name and email plus the subject field already filled this is what i have

http://www.woogle.com/support/index.php?_m=tickets&_a=submit&step=1&departmentid=4&fullname=luke+skywalker&email=Boba_Fett@gmail.com&priorityid=2&subject=Quick+silly+question

i was able to redirect them straight to the contact page with the subject field already filled but my customer name, email, and priority isn't.

Please let me know if it is possible?

[craigbrass]

I also once looked for this functionality and found it isn't available. Submit a feature request for it as it would be nice to see it in V4.

[hohoho]

Originally Posted by craigbrass

I also once looked for this functionality and found it isn't available. Submit a feature request for it as it would be nice to see it in V4.

OIC that's too bad then it would be nice if i can implement this, save my clients time from filling out the form if they already log into my site.
Thanks for letting me know Craigbass

[craigbrass]

I have created a feature request. Pre-Fill Extra Fields

[John Haugeland]

It's worth noting that although some email clients support scraping the URL for alternate fields, that's not actually technically legal code. Mailto: URIs don't support those fields, and stricter email clients reject the URLs as invalid.

[craigbrass]

Sorry, I may of misread this but what part of that URL is invalid? The & symbols?

[John Haugeland]

Mailto URIs do not take arguments. The common practice of writing mailto:foo@bar.com?subject=stuff&cc=john@d.oe is actually quite illegal according to the RFC.

[craigbrass]

John: I think you have totally missed what we are requesting here. We are not asking for a mailto URL. We are saying that you should be able to provide a link to a customer in the form of domain.com/helpdesk/index.php?_m=tickets&emailaddress=user@example.com &customfield1value=foo

which would then prefill information on the help desk ticket create form.

[hohoho]

For example my customer is login and i already have most of the standard customer infos like name, phone, emails... so when when the customer click on a contact us link they would be directed to a form that i made in Kayako and I want to somehow pass the information that i already have in the URL then when the customer got to the form Kayako would recognize the infos that already existed in the URL and prefill all the fields.

[craigbrass]

Yea, I am pretty sure John missed the point on this and thought it had another purpose.

[John Haugeland]

Oh. Indeed, I did misunderstand this. I'm filing this as a feature request.