Password field is prefilled

act1v · **Password field is prefilled -** 08-11-2007, 05:59 PM

Just got the latest version running locally on Xampp.

Whenever I'm logged into Admin or Staff and I do any function where the password field is on the form. it is prefilled with My current password.

So for example i go to "Insert Staff", im logged in as "act1v" (admin)

The new staff user form has the username prefilled as well as the password.

See screenshot.

Any ideas????

**Jamie Edwards** · 08-11-2007, 06:08 PM

Are you using Firefox or Opera? I believe it is password history in the browser interfering there and spotting a password form.

act1v · 08-11-2007, 06:14 PM

It was FF and that was the issue. I however don't think that the form should be prefilled on "Insert Staff"...I use other web apps and click Remember me and in those admin panels when I create accounts it doesn't prefill them.

there is no way to code around this issue?

Ps. Thanks for the tip!

craigbrass · 08-11-2007, 06:34 PM

Nah, you can't code around FireFox' in-built password saving.

Go Tools -> Options -> Security -> Show Passwords and delete the one for your helpdesk and it won't do it again.

act1v · 08-11-2007, 07:34 PM

My point being, i use other apps like X-cart, and can login to their admin and save my admin user/pass, then create a new customer account, and it doesnt prefill the username/password form.

It this because the form fieldnames are the same?

craigbrass · 08-11-2007, 08:28 PM

oh right, I see your point. Yea, the field name needs to be changed to like addusername and addpassword so it doesn't pre-fill them.

**Jamie Edwards** · 08-11-2007, 09:16 PM

Will be fixed soon: http://bugs.kayako.com/index.php?cmd=view&id=364

craigbrass · 09-11-2007, 09:15 AM

Great, thanks Jamie.

act1v · 09-11-2007, 02:30 PM

I knew I wasn't going crazy!

Thanks!

craigbrass · 09-11-2007, 02:58 PM

Quote:

I knew I wasn't going crazy!

I just assumed you had been asked to save the password when adding a new user and it kept appearing from then on rather than it putting in the ones you saved for login.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Invalid Username or Password with AD	slarson	SupportSuite, eSupport and LiveResponse	15	13-05-2008 08:59 AM
Logged (SWIFTFOUR-179) Button to automatically reset user password and e-mail it to them	Siora	End-user related misc	2	15-04-2008 08:33 PM
Remove login field - email and password from front index page?	dchung	How do I?	1	09-05-2007 10:11 PM
Password policies for staff users	richm	Security, permissions and auditing	2	25-04-2007 02:52 PM
Custom Field Doesn't Work!!	caitlyntw	SupportSuite, eSupport and LiveResponse	9	06-04-2007 05:16 PM

act1v Offline Member Posts: 29 Join Date: Nov 2007	08-11-2007, 06:14 PM It was FF and that was the issue. I however don't think that the form should be prefilled on "Insert Staff"...I use other web apps and click Remember me and in those admin panels when I create accounts it doesn't prefill them. there is no way to code around this issue? Ps. Thanks for the tip!

act1v Offline Member Posts: 29 Join Date: Nov 2007	08-11-2007, 07:34 PM My point being, i use other apps like X-cart, and can login to their admin and save my admin user/pass, then create a new customer account, and it doesnt prefill the username/password form. It this because the form fieldnames are the same?

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	08-11-2007, 08:28 PM oh right, I see your point. Yea, the field name needs to be changed to like addusername and addpassword so it doesn't pre-fill them. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	08-11-2007, 09:16 PM Will be fixed soon: http://bugs.kayako.com/index.php?cmd=view&id=364 Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	09-11-2007, 09:15 AM Great, thanks Jamie. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

act1v Offline Member Posts: 29 Join Date: Nov 2007	09-11-2007, 02:30 PM I knew I wasn't going crazy! Thanks!