Password when logging into Support Centre - Page 2 - Kayako

Siora · 08-10-2007, 05:58 AM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

This has been confirmed as a bug after the following steps;

1) Login (with remember me checked)
2) Log out
3) Login again
4) Log out
5) Login again = fail

This is due to new password hashing of stored cookies introduced in 3.11.00. We are working on a fix now.

Jamie,

Has this bug been fixed yet?

Siora · 12-10-2007, 11:01 PM

Jamie, can you please update this thread with the results of this bug?

**Jamie Edwards** · 13-10-2007, 01:17 PM

Hi there,

Sorry - I missed this thread.

I have prompted Mahesh for an update.

**Jamie Edwards** · 13-10-2007, 01:24 PM

It looks as though it has already been fixed in the current CVS version:

Quote:

10 Aug 2007 10:44 AM - mslaria
Files Affected: 2

* swift/includes/LoginShare/default.login.php (1.7)
* swift/modules/core/client_loginhandler.php (1.20)

Notes: Bugs Fixed:
#239 - "Remember Me" doesn't work properly.

Please update the files mentioned above.

Siora · 13-10-2007, 02:11 PM

Can I just over write those files or do I have to install the CVS?

craigbrass · 13-10-2007, 02:45 PM

You just need to upload those two files.

Siora · 13-10-2007, 04:29 PM

sweet thanks.

Siora · 13-10-2007, 05:06 PM

Okay I uploaded those files however when you login and then log out why does the password length change? Is this normal? If I keep the password as is and try to login again it does log in so that works but I think the password length might deceive some clients in thinking that their password was not remembered correctly.

Solvent LLC · 20-10-2007, 05:12 PM

has this bug been fixed yet?

**Jamie Edwards** · 20-10-2007, 05:15 PM

Yes it has - see the 5th post up from yours.

Solvent LLC · 20-10-2007, 05:20 PM

Yeah but that change is from 10 aug 2007 and I have updated my CVS since after that date and continue to experience this login problem.............

Siora · 20-10-2007, 05:47 PM

I agree...plus I posted another issue in post #23 but haven't received any feedback on it. I still think there is an issue there.

internut33 · 04:28 PM

I'm running:

Version: 3.11.01
Build Type: CVS

and this still seems to be a problem?

=============
EDIT
=============

Its working fine actually. The password field gets longer chars as i believe its the encrypted version of the password which is
matched against the DB - So the password is not in clear text.

Solvent LLC · 24-10-2007, 03:43 AM

well, for whatever reason, my installation is not "remembering" people once they close their webbrowser window. I am not just talking about the password not auto-filling-- I mean it doesn't even remember the user name. This isnt a client-side cookie issue since it is affecting all my users, be they IE 6, 7, firefox etc

Erik · 12-11-2007, 06:13 PM

I have Active Directory integration and have uploaded the two files from the 11-12-07 CVS, but no dice... it is not taking the "remember me" password. I cleared all cookies and tried two different users... nothing.

hmm...

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	12-10-2007, 11:01 PM Jamie, can you please update this thread with the results of this bug? Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	13-10-2007, 02:11 PM Can I just over write those files or do I have to install the CVS? Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	13-10-2007, 02:45 PM You just need to upload those two files. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	13-10-2007, 04:29 PM sweet thanks. Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	13-10-2007, 05:06 PM Okay I uploaded those files however when you login and then log out why does the password length change? Is this normal? If I keep the password as is and try to login again it does log in so that works but I think the password length might deceive some clients in thinking that their password was not remembered correctly. Siora Solutions Inc. www.sioraIT.com

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	20-10-2007, 05:12 PM has this bug been fixed yet?

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	20-10-2007, 05:20 PM Yeah but that change is from 10 aug 2007 and I have updated my CVS since after that date and continue to experience this login problem.............

Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	20-10-2007, 05:47 PM I agree...plus I posted another issue in post #23 but haven't received any feedback on it. I still think there is an issue there. Siora Solutions Inc. www.sioraIT.com

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	24-10-2007, 03:43 AM well, for whatever reason, my installation is not "remembering" people once they close their webbrowser window. I am not just talking about the password not auto-filling-- I mean it doesn't even remember the user name. This isnt a client-side cookie issue since it is affecting all my users, be they IE 6, 7, firefox etc

Erik Offline Member Posts: 40 Join Date: May 2003	12-11-2007, 06:13 PM I have Active Directory integration and have uploaded the two files from the 11-12-07 CVS, but no dice... it is not taking the "remember me" password. I cleared all cookies and tried two different users... nothing. hmm... Erik