Password when logging into Support Centre - Page 3 - Kayako

Solvent LLC · 12-11-2007, 06:28 PM

Why is nobody from Kayako responding to this issue?

Erik · 13-11-2007, 03:28 PM

I solved it (at least for me anyway). Somehow my "I solved it" post got deleted.

Basically, it was a case-senstative issue on my email address in the staff profile. I put an all lower-case email addy (eherrera@domain.com) in my staff profile, but my email addy on the exchange server had my email going out as "EHerrera@domain.com"). Apparently the help desk is case-sensative. I changed the email addy in the staff profile and viola... all working.

Go figure.

Solvent LLC · 27-11-2007, 06:12 AM

well this has not solved it for me. I also just updated to the latest sep-27-2007 cvs version and still no luck getting the username to "stick" between sessions no matter how hard I try. is there anything else anyone can suggest? am I missing something obvious here?

jpuff · 27-11-2007, 03:11 PM

Same here, just uploaded the files and my customers are still experiencing the issues. Need a solution quickly.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Invalid Username or Password with AD	slarson	SupportSuite, eSupport and LiveResponse	15	13-05-2008 09:59 AM
Auto Sort and Filter using Support Centre	Siora	Duplicate Requests	6	11-06-2007 01:11 AM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	12-11-2007, 06:28 PM Why is nobody from Kayako responding to this issue?

Solvent LLC Offline Member Posts: 59 Join Date: Jul 2007	27-11-2007, 06:12 AM well this has not solved it for me. I also just updated to the latest sep-27-2007 cvs version and still no luck getting the username to "stick" between sessions no matter how hard I try. is there anything else anyone can suggest? am I missing something obvious here?

jpuff Offline Member Posts: 78 Join Date: Aug 2006	27-11-2007, 03:11 PM Same here, just uploaded the files and my customers are still experiencing the issues. Need a solution quickly.