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  (#31) Old
Solvent LLC Offline
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Posts: 59
Join Date: Jul 2007
12-11-2007, 06:28 PM

Why is nobody from Kayako responding to this issue?
   
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  (#32) Old
Erik Offline
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Posts: 40
Join Date: May 2003
13-11-2007, 03:28 PM

I solved it (at least for me anyway). Somehow my "I solved it" post got deleted.

Basically, it was a case-senstative issue on my email address in the staff profile. I put an all lower-case email addy (eherrera@domain.com) in my staff profile, but my email addy on the exchange server had my email going out as "EHerrera@domain.com"). Apparently the help desk is case-sensative. I changed the email addy in the staff profile and viola... all working.

Go figure.


Erik
   
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  (#33) Old
Solvent LLC Offline
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Posts: 59
Join Date: Jul 2007
27-11-2007, 06:12 AM

well this has not solved it for me. I also just updated to the latest sep-27-2007 cvs version and still no luck getting the username to "stick" between sessions no matter how hard I try. is there anything else anyone can suggest? am I missing something obvious here?
   
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  (#34) Old
jpuff Offline
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Posts: 78
Join Date: Aug 2006
27-11-2007, 03:11 PM

Same here, just uploaded the files and my customers are still experiencing the issues. Need a solution quickly.
   
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