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Howard007 Offline
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PDA - Blackberry work? - 15-09-2005, 04:32 AM

Am I to assume that /pda/ does not work with a blackberry? I get the login name and pw and when I submit I get the page reloaded with a message "Session Expired Due to Inactivity". Or is this a bug?
   
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hostingspot Offline
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27-02-2006, 06:48 PM

This is several months old so hopefully you're up and running. Since I didn't find the answer here I opened a new ticket. I got a very quick response from Kayako that solved the problem. I thought I'd post that here to help others who find this in the future:

Open the file config.php unde the cofig directory of the software and change:

/**
* DISABLE SESSION IP CHECKS
*/
$_SWIFT["disablesessionipcheck"] = false;

To:
/**
* DISABLE SESSION IP CHECKS
*/
$_SWIFT["disablesessionipcheck"] = true;

That should fix the issue.


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Ketul Offline
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Thanks that helped - 29-07-2006, 11:45 PM

That solution resolves both issues - session time out and remember password in pda interface.
   
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