PDA - Blackberry work?

Howard007 · **PDA - Blackberry work? -** 15-09-2005, 04:32 AM

Am I to assume that /pda/ does not work with a blackberry? I get the login name and pw and when I submit I get the page reloaded with a message "Session Expired Due to Inactivity". Or is this a bug?

hostingspot · 27-02-2006, 06:48 PM

This is several months old so hopefully you're up and running. Since I didn't find the answer here I opened a new ticket. I got a very quick response from Kayako that solved the problem. I thought I'd post that here to help others who find this in the future:

Open the file config.php unde the cofig directory of the software and change:

/**
* DISABLE SESSION IP CHECKS
*/
$_SWIFT["disablesessionipcheck"] = false;

To:
/**
* DISABLE SESSION IP CHECKS
*/
$_SWIFT["disablesessionipcheck"] = true;

That should fix the issue.

Ketul · **Thanks that helped -** 29-07-2006, 11:45 PM

That solution resolves both issues - session time out and remember password in pda interface.

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Howard007 Offline New Member Posts: 17 Join Date: Aug 2005	PDA - Blackberry work? - 15-09-2005, 04:32 AM Am I to assume that /pda/ does not work with a blackberry? I get the login name and pw and when I submit I get the page reloaded with a message "Session Expired Due to Inactivity". Or is this a bug?

Ketul Offline New Member Posts: 1 Join Date: Jul 2006	Thanks that helped - 29-07-2006, 11:45 PM That solution resolves both issues - session time out and remember password in pda interface.