Permissions Denied

ehoffman · **Permissions Denied -** 15-02-2006, 11:38 PM

I am getting this now....all was working fine, and now inside a ticket, if I hit forward, edit, bill, anything other than reply we get a javascript popup that says "Permission Denied".

Anyone else seen and fixed this?

ehoffman · 15-02-2006, 11:42 PM

Add your site to your Trusted Sites in Internet Explorer, delete all temp internet files, and refresh the page. You should be fine for the permissions denied issue. Just figured it out myself.

WireNine · 23-02-2006, 02:26 AM

Having this issue with our install, but doing what you have mentioned above ehoffman did not help.

This software is a lot more buggy than I could have ever imagined.

ehoffman · 23-02-2006, 03:14 PM

Welcome to the world of Kayako. Waiting is the name of the game.

gotweb · 25-02-2006, 04:23 PM

We get this all the time.

Our fix is to clear the cache directory of esupport and also clear your browser cache. That always works for us.

Sal

Quote:

Originally Posted by WireNine

Having this issue with our install, but doing what you have mentioned above ehoffman did not help.

This software is a lot more buggy than I could have ever imagined.

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ehoffman Offline Member Posts: 200 Join Date: Dec 2005	Permissions Denied - 15-02-2006, 11:38 PM I am getting this now....all was working fine, and now inside a ticket, if I hit forward, edit, bill, anything other than reply we get a javascript popup that says "Permission Denied". Anyone else seen and fixed this? ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	15-02-2006, 11:42 PM Add your site to your Trusted Sites in Internet Explorer, delete all temp internet files, and refresh the page. You should be fine for the permissions denied issue. Just figured it out myself. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

WireNine Offline Member Posts: 88 Join Date: Feb 2006	23-02-2006, 02:26 AM Having this issue with our install, but doing what you have mentioned above ehoffman did not help. This software is a lot more buggy than I could have ever imagined.

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	23-02-2006, 03:14 PM Welcome to the world of Kayako. Waiting is the name of the game. ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)