Phone Ticket Billable Time

[dave@lucidltd]

Hey Guys, back again.

I’m running custom reports from my kakyo DB, pulling down time spent on each customer / billable time etc. Each time a registered customer emails in, I fix the issue, I put down time spent and then at the end of the week I run the report, all is well.

When a customer doesn’t email me and they ring instead I add the ticket myself through the phone ticket section (I use their registered name and email address) and carry on as usual, but im realizing that these tickets are not showing up on my reports so obviously when I add them in this way they aren’t registering that the email add used is for a registered customer.

I probably haven’t explained this too well but any help would be awesome.