Phone ticket Have no Idea what it is

jnet · **Phone ticket Have no Idea what it is -** 09-06-2008, 06:52 AM

what can I say! I am perhaps stupid because I have not Idea what the phone ticket is about

**Jamie Edwards** · 09-06-2008, 09:05 AM

You would use it (for example) when a customer calls you via telephone, and you wish to log what was said/done and what the issue was in your support desk. To do this, you'd create a phone ticket.

jnet · 09-06-2008, 11:38 AM

thanks

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jnet Offline Member Posts: 570 Join Date: Mar 2008	Phone ticket Have no Idea what it is - 09-06-2008, 06:52 AM what can I say! I am perhaps stupid because I have not Idea what the phone ticket is about

jnet Offline Member Posts: 570 Join Date: Mar 2008	09-06-2008, 11:38 AM thanks