PHP Query

jonas.andersson · 10:27 AM

Hi,

The following tag displays the ticket ID

Code:

<{$ticket[fticketid]}>

How should this tag be written in PHP to process the ticket ID?

I am asking this question because I want to include the ticker ID in some customized PHP code I have in my templates. And I can't include the smarty-tag.

Yours sincerely
Jonas Andersson

craigbrass · 06-02-2006, 10:35 AM

Hello,

Try using $ticketid as I think that is it. If not, check the includes directory as there is a file somwhere that assigns all the normal variables to smarty ones.

Best Regards,
Craig Brass

jonas.andersson · 06-02-2006, 10:43 AM

Hi again,

I am sorry. But this did not work.

Any more ideas?

The template i am modifying is alert_newticket. And i simply want to process variables in PHP.

Regards,
Jonas

craigbrass · 06-02-2006, 11:05 AM

Hello,

Look in /modules/tickets/client_tickets.php. Look for the following line :-
$_ticket["fticketid"] = iif($_SWIFT["settings"]["t_eticketid"]=="seq",$_ticket["ticketid"], $_ticket["ticketmaskid"]);

That should help you do what you need to do.

Best Regards,
Craig Brass

jonas.andersson · **Sorry -** 06-02-2006, 11:43 AM

I am sorry, but i am still not getting there.

Any one?

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craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	06-02-2006, 10:35 AM Hello, Try using $ticketid as I think that is it. If not, check the includes directory as there is a file somwhere that assigns all the normal variables to smarty ones. Best Regards, Craig Brass Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jonas.andersson Offline New Member Posts: 4 Join Date: Jan 2006 Location: Sweden	06-02-2006, 10:43 AM Hi again, I am sorry. But this did not work. Any more ideas? The template i am modifying is alert_newticket. And i simply want to process variables in PHP. Regards, Jonas

jonas.andersson Offline New Member Posts: 4 Join Date: Jan 2006 Location: Sweden	Sorry - 06-02-2006, 11:43 AM I am sorry, but i am still not getting there. Any one?