Pipe Into Category

[iDevDirect.com]

Wondering if it's possible and maybe it is and I've missed here in the forums but we have a few auto-generated emails that get piped into our helpdesk and would like to know if it's possible to have them inserted into a specific category.

1 Simple Example:
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After we complete an installation for a customer, they get an auto-generated email from our system which we're CC:'d on into the helpdesk for record keeping and further support details (if needed).
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What we'd like is to have that ticket auto-created into the Product Installations category and even better would be to have the status set to our predefined status of "completed".

I know this may be a tall order but I think it would be a pretty neat feature if it's even possible. Any thoughts on this?

[bear]

That's actually pretty simple. Create the department (product installation), then create a mail queue for it to pipe the emails in. Once that's done, you can create a mail parser rule to "post parse" the message to close it.