PIPING/POP3 - one more problem

[Martin Neumann]

heyho @all...

got my version of eSupport yesterday and installted everything without problems.

My Server: dedicated Debian-Server with Exim as MTA, safe_mode=off, Zend installed

my problem is: neither piping NOR POP3 is working for parsing the mails.

first i tried piping, checked all the steps in the manual (Zend was recognized and OK), and edited the /etc/aliases with vi-editor and wrote the following line:

PHP Code:

support@domain.cc: "|/var/www/account/data/public_html/cli/index.php" 


i also tried:

PHP Code:

support@domain.cc: |/var/www/account/data/public_html/cli/index.php 


and:

PHP Code:

support@domain.cc: /var/www/account/data/public_html/cli/index.php 


none of these was working. (i always closed vi and saved and typed "newalias" in my putty

i wrote a mail from Staff-CP to me and this worked, but the reply form outlook to eSupport didn`t arrive - i also got no bounce or smth. like that


so i setup a pop-box, changed the mail-queue inside Admin-CP to pop3, inserted all data and sent some mails to the script. in Staff-CP the tickets were not opended so looks like mails were not parsed although the cron was set up (did that in my Cpanel which is called "ISPManager", when i run the cron manually i always got such "Return code = 32512"-Message)

The mails definitly arrived in the pop-box (checked that) but not in Staff-CP.

so has anyone an idea why neither piping nor pop3 works?

thanks in advance

martin

[supportskins]

It would be a good idea to check your server maillog to check for any reported errors.

[Martin Neumann]

well - for pop3 (what i think i will use now) there is no need to check the logs i think as the mails arrive correct in the pop-box. looks like the system can`T parse them from the pop-box

[Martin Neumann]

when i point my browser to the /cron/index.php bla bla then the following message appears:

ERROR: Your PHP is not compiled with IMAP Support.
*NIX Users should recompile the PHP with the --with-imap flag and Windows users can simply uncomment the extension='php_imap.dll' line in their php.ini

can it be that i must recompile my php on the server with imap-support although i don`t use IMAP (only pop3)?

btw: in scheduled tasks the collecting of pop3/imap is avtived (every 10 mins)

[Varun Shoor]

IMAP Module is required to parse the POP3 messages too, Just compile it with that and you can then open cron/index.php?_t=parser to see how the system tries to handle the incoming mails.

Regards,

Varun Shoor

[merakmail]

I am having a similar problem. At first I received the PHP_IMAP.DLL error and resolved this by adding a PHP_IMAP.DLL into the dir and editing php.ini (windows). I can now run the cron command and received a report in the browser that cron downloaded three emails, the POP3 logs show the connection coming in downloading emails and deleting them from the server but I have no tickets to show for this effort. Any idea what I might have missed? The parser is setup and it downloaded messages, I just don't have any tickets to show for the connection.